Privacy Notice for California Residents

Effective Date: 1/1/2019

Last Updated: October 15, 2026

This Privacy Notice for California Residents section applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). It supplements the Privacy Policy and the Notice of HIPAA Privacy Practices.

Our Commitment

We do not sell or share your personal information, and we do not use your personal information, including your health information, to train AI models - ours or anyone else's. We disclose it only to the service providers and contractors we need to deliver the service (under contracts that bar them from selling it, sharing it, using it for any other purpose, or using it to train AI models) and to the Providers, pharmacies, laboratories and benefit providers involved in your care.

Information We Collect

Our Website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information"). In particular, Lyric ("Company" or "The Company") and Lyric's portals located at https://allstate.getlyric.com ("Website"), have collected the following categories of personal information from its consumers within the last twelve (12) months:

Category	Examples	Collected
A. Identifiers.	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.	[YES]
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.	[YES]
C. Protected classification characteristics under California or federal law.	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	[YES]
D. Commercial information.	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	[YES]
E. Biometric information.	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	[YES]
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.	[YES]
G. Geolocation data.	Physical location or movements.	[YES]
H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information (including consultation and AI voice call recordings).	[YES]
I. Professional or employment-related information.	Current or past job history or performance evaluations.	[NO]
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	[NO]
K. Inferences drawn from other personal information.	Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	[NO]
L. Content you submit to us.	The text of messages, forms and AI chat conversations you send, and the responses you receive.	[YES]

Sensitive personal information. Within the categories above we collect sensitive personal information: government identifiers (Social Security, driver's license and passport numbers), account log-in with password, financial account and card numbers, precise geolocation, the contents of communications, and health, biometric and sexual-orientation information you provide in connection with your care. We use it only as necessary to provide the services you request, for security and fraud prevention, to comply with law, and for the other purposes permitted by Cal. Civ. Code § 1798.121 and its regulations. We do not use or disclose it to infer characteristics about you or for any other purpose.

Biometric identifiers. We record some consultations, AI voice calls and conversations for care and quality, but we do not collect voiceprints, faceprints, fingerprints, iris scans or other biometric identifiers, and we do not analyze recordings to create them or to identify you. Face ID, Touch ID and similar sign-in on our mobile apps is performed by your device; we do not receive or store your fingerprint or face data, only a sign-in token. Category E above reflects only the health, sleep and exercise data from devices you choose to connect.

Personal information does not include:

Publicly available information from government records.
De-identified or aggregated consumer information.
Information excluded from the CCPA's and CPRA's scope, like:
- health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data (those are governed by the Notice of HIPAA Privacy Practices and California medical-privacy law);
- personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

Lyric obtains the categories of personal information listed above from the following categories of sources:

Directly from you. For example, from forms you complete, messages and AI chat conversations you send, or products and services you purchase.
Indirectly from you. For example, from observing your actions on our Website.
From your employer, plan sponsor, broker or benefit provider when they enroll you, and from devices and services you choose to connect.

Use of Personal Information

We may use, or disclose the personal information we collect for one or more of the following business purposes:

To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
To provide, support, personalize, and operate our Website, products, and services, including the AI assistant.
To create, maintain, customize, and secure your account with us.
To process your requests, purchases, transactions, and payments and prevent transactional fraud.
To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor the quality of our responses.
To send you information about your care, benefits and our services, and - with your consent where the law requires it - marketing communications by email or text message. We do not use your personal information for targeted advertising on third-party sites.
To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
For testing, debugging and analysis using de-identified or aggregated information, to keep the Website reliable and usable. We never use personal information, including health information, to train, fine-tune or improve AI models.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information or as otherwise set forth in the CCPA and CPRA.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Lyric's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Lyric about our Website users is among the assets transferred; the recipient remains bound by this notice and these restrictions.

Lyric will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Automated Decision-Making and AI

Where your plan includes it, our AI assistant is an informational and administrative tool. It does not make decisions that grant or deny you health care services, coverage, eligibility, employment, or other significant opportunities, and we do not use AI or profiling to make those decisions. Some enrollment questionnaires apply rule-based clinical eligibility screening set by our clinicians (not AI) and may automatically indicate that a program or service isn't suitable for you. You can ask a Provider to review that result, and you may contact us at any time to speak with a person.

Disclosing Personal Information

Lyric may disclose your personal information to a service provider or contractor for a business purpose. When we do, we enter a contract that describes the purpose and requires the recipient to keep that personal information confidential and secure, to use it only to perform the contract, not to sell or share it, not to combine it with other information except as the contract and law allow, not to use it to train AI models, and to cooperate with your requests. Our AI vendors are also required to retain none of your information (zero retention).

In the preceding twelve (12) months, Company has disclosed the following categories of personal information for a business purpose: Category A (Identifiers); Category B (California Customer Records categories); Category C (Protected classification characteristics); Category D (Commercial information); Category E (Biometric information); Category F (Internet or other similar network activity); Category G (Geolocation data); Category H (Sensory data); and Category L (Content you submit to us) - in each case only as necessary for the service provider or contractor to perform its function.

We disclose your personal information for a business purpose to the following categories of recipients: service providers and contractors (such as hosting and infrastructure providers, communications and messaging providers, payment processors, identity verification providers, customer-support and AI-service providers) and, where you or the law direct, the independent provider groups, pharmacies, laboratories and benefit providers involved in your care. We do not disclose it to data brokers or data aggregators.

Sales and Sharing of Personal Information

Company does not sell or share personal information. In the preceding twelve (12) months, Company has not sold or shared personal information (including for cross-context behavioral advertising), and has no actual knowledge of selling or sharing the personal information of consumers under 16 years of age. Because we do not sell or share personal information, we do not offer a "Do Not Sell or Share My Personal Information" link, and there is nothing for a browser opt-out preference signal (such as Global Privacy Control) to opt out of; we do not change how our Website works in response to such signals.

How Long We Keep Personal Information

We retain medical records and related information for a MINIMUM of seven (7) to ten (10) years, in accordance with state and federal healthcare record-retention requirements, and longer where the law requires. We currently retain this information indefinitely unless you ask us to delete it and the law permits deletion. The minimum period for each category of information is listed in the retention schedule in our Privacy Policy; those periods are minimums, not deadlines for deletion. After the minimum, we keep information only as long as reasonably necessary for a legal, regulatory or contractual requirement, a claim, audit or legal hold, continuity of care and patient safety, fraud prevention and security, or until it can be removed from backups, and our Privacy Officer reviews each category at least once a year. Other personal information (for example, website usage data) is retained only as long as reasonably necessary for the purposes described in this notice and then deleted or de-identified.

Your Rights and Choices

The CCPA and CPRA provide consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA and CPRA rights, and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that Lyric disclose certain information to you about our collection, use and disclosure of your personal information over the past 12 months (or longer, where the law permits). Once we receive and confirm your verifiable consumer request (see Exercising Your Rights), we will disclose to you:

The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting, selling or sharing that personal information.
The categories of third parties with whom we disclose that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we sold, shared or disclosed your personal information for a business purpose, two separate lists disclosing: sales or sharing, identifying the personal information categories that each category of recipient purchased or received; and disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that Lyric delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Your Rights), we will delete (and direct our service providers and contractors to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

Complete the transaction for which we collected the personal information, provide a good or service that you or your benefit provider(s) have requested, take actions reasonably anticipated within the context of our ongoing business relationship with you or your benefit provider(s), or otherwise perform our contract with you or your benefit provider(s).
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us or that of the benefit provider(s).
Comply with a legal obligation - including the federal and state requirements that we retain medical records for a minimum of seven (7) to ten (10) years or longer. If we must keep a record, we will tell you, keep it only for the required period, limit its use to the permitted purposes, and delete it when the requirement ends.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Right to Correct

You have the right to request that Lyric correct inaccurate personal information.

Right to Opt Out of Sale and Sharing

You have the right to opt out of the sale or sharing of your personal information. We do not sell or share it.

Right to Limit Use and Disclosure

You have the right to request that Lyric limit the use and disclosure of sensitive personal information to what is necessary to provide the services you requested and the other purposes the law permits. We already limit our use to those purposes.

Right to Non-Discrimination

We will not discriminate against you for exercising any of these rights. We do not offer financial incentives or price differences in exchange for personal information.

Shine the Light (Cal. Civ. Code § 1798.83)

We do not disclose personal information to third parties for their direct marketing purposes.

Exercising Your Rights

To exercise the access, data portability, deletion, correction, and limit use and disclosure rights described above, please submit a verifiable consumer request to us by any of the following methods:

Submitting a request online at https://www.getlyric.com
Submitting a request via our Privacy Center at privacy.getlyric.com
Calling us at 866-216-3883
Writing to the Privacy Officer at 610 Elm St, Suite 800, McKinney, TX 75069

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

How we verify your identity. Before we process an access, correction or deletion request, we will verify your identity using the email address and date of birth on your account. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

If we deny your request. We will tell you why. Residents of states that give a right to appeal may appeal by contacting us by any method above and including the word "Appeal"; if we deny the appeal, you may submit a complaint to your state attorney general.

Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.

We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt (or longer where the law permits). The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Changes to Our Privacy Notice

Lyric reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website, update the notice's effective date, and notify you directly (by email or an in-app notice) of any material change before it takes effect. If a change would expand how we use or disclose your personal information, we will obtain your consent where the law requires it.

Contact Information

If you have any questions or comments about this notice, the ways in which Lyric collects and uses your information described above, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Phone: 866-216-3883

Website: https://allstate.getlyric.com

Postal Address:

Lyric

Attn: Privacy Officer

610 Elm St, Suite 800

McKinney, TX 75069